Privacy Policy

1.Introduction 

CB Linguistic Services (“CBLS”) has developed policies and procedures to ensure that SLCB website and platforms are a safe environment to share information. Central to ensuring a safe environment is the protection of our customers’ private information. This Privacy Policy outlines how we collect, use, share, and store your data, as well as the procedures we put in place to ensure that your confidential information is protected from unauthorized access and complies with all applicable privacy legislation.

2. Data Collection

CBLS requires the collection of customer information to provide customers with access to the platform and engage with the provided services. Data is also collected for the purposes of improving the platform, marketing, and customer service. This data is processed by CBLS only in accordance with the purposes to which you have provided consent. CBLS will ensure that the collected information is stored securely. CBLS will disclose any breaches to secure information as governed by the local applicable law.

CBLS collects personal information from customers, which includes names, birthdates, phone number, pictures, addresses, device information, cookies, location information, IP addresses, and other log data pertaining to the use of our platform. CBLS aims to limit data collection to only that required to perform its services.

CBLS may aggregate customer personal information that will be anonymized, ensuring that the customer is not identifiable. Such aggregate data will be used for analyzing trends for the purposes of marketing and improving the platform. By providing personal information to CBLS, the customer agrees and consents to the use of such information in aggregate form.

3. Use of Customer Information

CBLS collects customer information for the following purposes:

• Communication with customers to provide information regarding updates, services, or notifications;
• Provide our customers with customer support;
• To allow customers to access and use the CBLS platform;
• To allow customers to share content using the CBLS platform; and
• To analyze customer trends for improving and developing the services provided by CBLS.

CBLS may use third-party services for the purpose of developing and improving the platform and services (e.g., Google Analytics).

4. Sharing and disclosure of information

CBLS recognizes that the protection of your personal information is of the utmost importance and will only disclose and share this information, in part or in whole, as described in this section.

We will only share your information with third parties who are not our partners in the following situations:

• With your explicit consent;
• Where we have a good faith belief that access, use, preservation or disclosure of your personal information is reasonably necessary to (a) satisfy any applicable law, regulation, or government request, (b) enforce terms and conditions of this privacy policy, (c) protect, prevent and address fraud, security or technical issues, (d) protect against harm to the rights, property or safety of us, our customers or the public as required or permitted by law.

CBLS will not share any personal information without first obtaining customer consent or as otherwise required by law. The customer may withdraw consent to the use of such information at any time. Withdrawal of consent will result in reduced access to the CBLS platform and use of the provided services.

CBLS may enable you to share information with other customers. Once you share this information with other customers, you should be aware that those customers may share that information at their discretion.

Except as a sale of all or substantially all our assets, CBLS does not sell, rent, trade, in part or in whole, your personal information, without your consent, to third parties who are not partners. CBLS will never sell your information, in part or in whole, to advertisers. We will not disclose any customer information for behavioral targeting of advertisements.

5. Protection of Information

We strive to keep your personal information safe and secure. CBLS believes that the security of your information is of the highest concern. We will take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of personal information. Your personal information is only accessible to CBLS employees, contractors and agents who are required to know that information to process it on our behalf. All these individuals are bound by confidentiality obligations and may be subject to civil and criminal actions if they fail to uphold these obligations.

CBLS implements various security measures to ensure that all stored personal information is secure and safe. Here are some of the things we do to keep your data secure:

• We use SSL (Secure Socket Layers) which is an end-to-end encryption technology to securely transmit information between our servers and the web browser.
• We use firewall protected servers in a secure location

While we do not guarantee the security of your personal information, we will make best efforts to reduce the risk of misuse or unauthorized access to your personal information. You are responsible for keeping your passwords secret and for using proper security habits to keep that information secure.

6. Breach of information

We strive to protect your personal information from unauthorized access and disclosure. To the extent that provincial or federal laws apply to a security breach, CBLS will notify you in the most expedient time possible, without unreasonable delay, and after determining the extent of the breach and restoring the integrity of the system.

For this section, a security breach means an actual disclosure or a reasonable belief that there has been a disclosure of personal information to any unauthorized entity.

7. Deletion of information

All accounts, including all personal information contained within, are automatically deleted one year after the account’s expiry or at any time upon a customer’s request. Upon deletion of your account, CBLS will destroy, in part and in whole, all copies of your personal information, as well as pointers to this data and ensure this information is not recoverable or restorable by SLCB on all of its active and replication servers. Accounts that are inactive for over a one year are deemed to have expired. Parents may delete the account of any of their children if they are less than 16 years old.

8. Rectification of information

Customers have access to their personal details within their accounts and can modify this information at their discretion. If you come across incorrect information, you have the right to submit a request to modify this information.  Parents may modify information found within the account of any of their children if they are less than 16 years old.

9. Access and Modification of information

Customers can submit a request to view, all or part, of the personal information collected by CBLS about them. CBLS will endeavor to provide this information within a reasonable timeframe or as required by law.

CBLS may refuse to provide you access to your personal information if you do not provide sufficient information to verify your identity, if we deem the request, in our sole discretion, to be unreasonable in the circumstances, or as otherwise provided by legislation.

10. Modification of this Policy

We plan on regularly reviewing our Privacy Policy. We reserve the right to modify this policy at any time. Should we modify this policy, we will send you an email and post an update on our website. It is possible in the future that CBLS could merge with or be acquired by another company. In that case, you consent to the resulting company having access to the personal information maintained by CBLS. The resulting company would be bound by this Privacy Policy unless it modifies it and notifies you.
 

11. Data Transfer

All our customer’s personal information is stored within Canada. Your personal information will not be transferred to another jurisdiction without your consent.

12. General Consent

We recommend that you carefully read our Privacy Policy because your use of CBLS and its related services implies consent to its terms and conditions. Should you disagree with any terms of this Privacy Policy, CBLS and its related services should not be used.

13. Contact

We strive to make our Privacy Policy as easy to understand as possible. If you have any questions, comments, or concerns about this Privacy Policy, the data that we collect or how it is being used, or to report suspected misuse of that data, please contact us at info@slcb.ca.